startup signals - Good Sidekick

Entrepreneurship

Finding Product‑Market Fit: Signals to Watch

identifying market validation signs

With so many signals to consider, understanding how to identify product-market fit can be challenging and crucial for success.

Good Sidekick Team
July 8, 2025

improper escalation worsens customer anger

Customer Support

The Escalation Mistake That Makes Customers Furious

The escalation mistake that fuels customer fury stems from poor communication, and…

Good Sidekick Team
January 30, 2026

prioritize response quality metrics

Customer Support

Stop Worshipping First Response Time—Track This Instead

The truth about customer satisfaction lies beyond First Response Time; discover which…

Good Sidekick Team
January 29, 2026

improve help center quickly

Customer Support

Your Help Center Is Failing Customers—Fix It in 7 Days

Navigating a failing Help Center can be overwhelming, but with these strategies, you…

Good Sidekick Team
January 29, 2026

essential but neglected guides

Automation

Automation Documentation Nobody Writes (But Everyone Needs)

Understanding why automation documentation is often overlooked reveals how missing…

Good Sidekick Team
January 28, 2026